You can find payment management in Management > Payments.
In the top-right corner of the screen, click the button with the icon “+“.
Fill in the Name of the payment group (e.g., Membership fees 2024/2025).
You can add a Description that will be shown to members for their individual payments.
Payment Purpose – fill it in if you need the payment purpose specified on the generated PDF confirmation of payment.
Account – select the default account created in Settings, to which the group payments will belong.
Bankovní účty a pokladny
Přidejte do klubového platebního profilu vaše bankovní účty nebo pokladnu na hotovost, ke kterým poté budete generovat členům platby.
Org. units – if the payment group applies to a specific organizational unit (and not the whole organization), select the relevant unit.
Organizační celky
Rozdělte si vaši organizaci na jednotlivé celky, pokud např. sdružujete více sportů, máte další pobočné spolky nebo pobočky.
Fill in the Amount that all group payments will have listed.
Due date type
date – choose a specific due date that applies to all payments in the group.
in days – select the number of days for a floating due date, e.g., 10 days from the creation of each payment in the group.
gradual payments – set up an installment plan, fill in the total amount, the number of installments, the due date for the final installment, and the individual installment amounts will be automatically calculated. You can manually adjust the installment amounts as needed.
Main tag – you can define a specific symbol for the main tag in the settings, which will automatically be saved with any payments created with this tag.
Additional tags – they are used for better organization of payments, which can be filtered by all the tags.
Štítky plateb
Pro lepší organizaci plateb si můžete vytvořit vlastní štítky. Ty pak použijete pro označování plateb a jejich přehledné filtrování.
Allow payments from member accounts – payments generated in this group can be settled by members from their member accounts
Member Accounts
Member accounts are virtual accounts of club members where positive and negative transactions can be recorded manually or automatically. For example, it's possible to track rewards or bonuses for members' activities or deduct participation fees or penalties. All of this can be done through transactions created manually or automatically.
Don't allow downloading proofs of payment – members will not be able to download payment receipts for settled payments.
Create as active – You can create the payment group as active right away, and notifications about new payments will then be sent to members 15 minutes after its creation. However, you can also create the group as inactive and activate it later.
Create the payment group by clicking the button Save.
In the payment group overview, click on the created payment group to access its details.
To create a new payment in the individuals group, click on the Search and add member field.
To generate payments in bulk, click on More > Add a payer by team
Select the season and the team.
Using the toggle Only members with the main team you can filter only members who have the selected team set as their main one.
Select payers either individually or in bulk using the checkbox Select all.
Add payers to the group using the button OK.
You can also create a payment for an external payer who is not in the EOS platform.
Click on More > Add external payer.
Enter the name and email address, and the external payer will receive an email notification with payment details.
It's also possible to Generate free payment slots, to which you can add specific payers later. You can also find this option under the button More.
On the screen All payments you can also create a standalone single payment that doesn’t belong to any payment group, see below.
After generating a payment, the member receives a notification about the new payment.
Notifications for Payments and Member Accounts
The EOS platform sends all members a range of helpful notifications – including those related to payments. Most of these are sent to the mobile app and/or email.
The member has access to all payment details and a QR code either in the platform or in the email notification.
If the EOS platform is connected with your banking system, the transaction will automatically be matched to the payment in EOS based on the variable symbol once it is credited to your account.
Banking API
The EOS platform can be connected to practically all banks in the European Union using an API for automatic transaction downloads and their matching with created payments.
The member automatically receives a notification of the payment being completed, with information that they can download a confirmation of payment.
Member Profile
On the Profile screen, you can find all your personal information in one place. You can also edit it and submit it for approval to management.
Basic Information and Settings
Details about your club, an overview of default values for your platform. On this page, you can also upload your own stamp, which will be displayed on all payment confirmations.
The top tiles show statistics for the specific payment group:
The total amount of generated payments
The total amount of unserrled payments
The total amount of overdue payments
The total amount of applied discounts
The total amount of payments made in the last 30 days
The number of unassigned payments
The preview eye next to the member's name displays a panel with payment details and additional actions.
The More button also offers the following options:
Edit – Modify the payment group
Export all payments – Export payments of the selected group
Pay from membership account – You can fully or partially settle unpaid payments for group members (depending on the balance) by transferring from their membership accounts. First, select the account from which the payments will be settled. Then, enter the amount to transfer, or use the maximum available balance in the accounts. If a member’s account doesn't have enough funds for the entered amount, the payment can still be partially settled with a smaller amount.
Generate receipt – If the payment is fully settled, you can generate a PDF receipt for it.
In the payment overview of the group, in the Discounts column, you can click on the amount link to add a discount to the payment.
Select a previously created discount rule.
Rules for Discounts
Create your custom discount rules, which can then be easily applied to individual payments.
Or fill in the discount name and choose whether to apply the discount by amount or percentage.
You can add an internal note to the discount.
Right-click (or use the context menu – three dots) on the specific payment/payer.
Click on Edit, where you can edit the parameters for this specific payment and send a notification about the payment change to the respective payer.
In the menu, besides editing, you also have options:
Set payer – change the payer of the payment (different member, external payer, no payer)
Mark as paid manually – mark a payment (or part of it) as paid. This is essentially a manual creation of a transaction, which is then matched to the payment, e.g., if a member unexpectedly pays in cash instead of to the account.
Mark as paid from member’s account – mark a payment (or part of it) as paid using the money from the member's account balance (if the member has a positive balance and you allow it for their account).
Show member’s payments – shows all payments for a specific member.
Payment document in PDF – generates a payment document, e.g., for sending via email.
Change history – displays the history of all changes made to the payment.
Mark as uncollectible – the payment gets a special tag, and due date notifications will stop being sent. It will also be excluded from summaries and won’t be included in statistics. However, in payment exports, these payments can still be found – marked as uncollectible.
Cancel – the payment is marked as canceled, and a notification about the cancellation is sent to the payer. In payment exports, it will be listed as canceled.
Delete – deletes the payment without any notification. The payment will no longer appear anywhere and won’t be included in exports.
The top tiles show statistics for all payments.
Total amount of unpaid payments
Amount of overdue payments
Amount of payments made in the last 30 days
Amount of payments due to be made in the next 14 days
Amount of unmatched transactions (downloaded through banking)
Number of unassigned payment positions (without an assigned payer)
In the Quick search row, you can search through all payments, e.g., by VS or payer name.
On the first screen of the overview, only fully unpaid groups are displayed. All paid groups of payments can be shown via the link Show all groups.
Click on the More > All Payments button to access all generated payments, regardless of their payment group.
By clicking "+" you can create a separate payment, which will not belong to any specific payment group.
With the Search bar, you can search for any payment, for example, by payer's name or variable symbol.
By clicking on Advanced filtering, you can filter all payments according to selected criteria:
Bank account/cash register – by setting – Filter payments by the bank account or cash register for which the payment was generated. It doesn't matter where the payment was made. You can select multiple accounts/registers.
Bank account/cash register – by payment – Filter payments by the bank account or cash register to which the payment was made. It doesn't matter for which account/register the payment was generated. You can select multiple accounts/registers.
Due date – View payments according to their due dates. You can set a range of two dates or just one (e.g., setting an upper limit for all payments due before a certain date).
Creation date – View payments by their creation date. You can set a range of two dates, or just one (e.g., setting a lower limit for all payments created from a certain date to today).
Main team – Each payer is assigned a main team when the payment is created in the currently active season. You can filter payments by this team. However, note that this filter might be inaccurate due to timing or setup issues.
Irrecoverable payments – View all irrecoverable payments, or vice versa, all that are not.
Notification sent – Filter payments based on whether or not a notification has been sent to the member.
Organizational units – Filter payments according to the bank account's organizational unit. You can select multiple organizational units at once.
Payer – View payments depending on whether they have a payer assigned or not. Further filter by payer type – members, active members, deactivated members, or external payers.
Payment groups – View payments based on their group. You can select multiple groups at once.
Discounts and discount rules – View all discounted payments or filter payments by individual custom discount rules.
Payment status and date of payment – View payments based on their payment status – all completed or incompleted (partially or fully). For completed payments, filter further by payment date. You can set a range of two dates or just one (e.g., setting an upper limit for all payments made before a chosen date).
Canceled payments – View all canceled payments or, vice versa, active, uncanceled ones.
Payment tags – Filter payments by the tags assigned to them.
Transaction history – List payments for a chosen period during which all or part of the payment was made. You'll also see the exact amount credited within the filtered period. If you export the payments, the file will include a column with amounts paid for each payment during the given period.
Teams – View payments of members who are listed on the selected team's roster. You can select multiple teams. It's also possible to specify whether you want to filter normal members, team administrators, or both.
Card payment – Filter payments by the payment gateway used for the transaction.
By clicking the Export button, you can export your filtered view. This generates a table with any payments you choose based on the filters, for example, all payments of contributions made during a specific period.
Click on the binoculars button to work with views – save a filtered view to use later or manage previously saved views.
Bulk actions – filter your payment database using selected criteria and handle the chosen payments in bulk. Check the boxes next to selected payments (or use the top checkbox to select all).
Change due date
Change total amount
Pay from member account
Set main tag
Add additional tags
Remove additional tags
Cancel
Delete
In the Payments module, click on More > Debtors Overview. On a separate screen, you now have an overview of all members who owe at least one payment, along with all related information.
Besides notifications for new payments, the EOS Platform sends a variety of other notifications, e.g., approaching due dates, overdue payments, canceled payments, ...
Payment Notifications and Member Accounts
The EOS Platform sends members a variety of useful notifications – including those related to payments. Most of them are sent to the mobile app or email.
Permission for management: To create and edit payments, write permission for the module Payments is required.
Change history: Users with access to the Logs module can view the history of all changes made to any payment or group of payments.
