--- title: "Notifications – payments and member accounts" description: "The EOS platform sends a range of useful notifications to all members – including those related to payments. Most of them go to the mobile app, or alternatively to email." url: https://help.eos.cz/en/articles/65-notifications-payments-and-member-accounts collection: "Notifications" updated: 2026-10-20 language: en alternates: [cs, pl, sk, sl] --- # Notifications – payments and member accounts The EOS platform sends a range of useful notifications to all members – including those related to payments. Most of them go to the mobile app, or alternatively to email. ## **How payment and membership account notifications work** Payment notifications have the unique feature of also being sent to members who don't have active access to the platform – thanks to EOS, you can easily manage payments for inactive members too! Below is a table listing all implemented notifications related to payments – including information on whether the notification is also sent via email if the member doesn’t open it in the app. [ How notifications work in general The EOS Platform sends all members a range of useful notifications – about payments, events, posts on walls and so on. These arrive in the mobile app, or by e-mail. ](https://help.eos.cz/en/articles/54.md) ## **Notification overview**

notification

via e-mail?

to whom

new payment

yes

to the member or representative with a 15-min delay from payment creation

upcoming due date

yes

to the member on the due date or every x days after the due date (on request, any interval can be set, let us know at support@eosclub.app)

payment changed

yes

to the member or representative responsible for the payment

payment completed

yes

to the member or representative who was responsible for the payment

payment canceled

yes

to the member or representative responsible for the payment

new account transaction

no

to the member for whom the transaction was created on the member's account

> **Info:** If you create a payment group as inactive, add payers to it, and then activate the group, notifications for new payments will be sent out immediately, without the 15-minute delay. > **Info:** Individual payments can, in addition to being canceled, also be marked as unrecoverable – no notifications are sent regarding those.