We have added a notification test tool to the application. You will find it on your profile screen. With it you can verify that your phone is set up correctly, or send us a problem report right away.
The methods below are valid for Android 11. Depending on the Android version and the device manufacturer they may vary. If you cannot find the corresponding setting, use the search in Settings.
If you have carried out all the troubleshooting steps on your device but the notification problems still persist (or if no such steps exist for your device), proceed as follows:
Restart the device.
Check the connection. Are you really connected to the internet?
Check the application notifications. Go to Settings > Apps > EOS > Notifications > turn on Show notifications.
Allow background data usage. Settings > Apps > EOS > Allow background data usage. Repeat the same for the Google Play Services app.
Turn off Power saving mode, or add EOS to the list of exceptions from battery usage optimization. Go to Settings > Apps > EOS > Battery > Optimize battery usage, find the EOS app and turn off optimization.
Update Google Play Services if you do not have the latest version of this app.
Also bear in mind:
Force stopping the EOS app. If you stop EOS via Settings > Apps > EOS > Force stop, you will not receive push notifications until you open the application again.
Third-party applications (antivirus software, battery savers and so on) can affect how EOS works. For testing purposes you can turn these applications off temporarily, or add EOS to the list of exceptions.
On Android version 6 and higher, delays of several minutes can occur if you do not use your device for a certain time. This is due to Android’s sleep mode, which significantly reduces energy consumption during inactivity.
If the problem persists, please contact the manufacturer of your device.
To solve problems with push notifications on a Samsung device, follow the steps corresponding to your operating system.
Disable battery usage optimization
Open Settings on your phone.
Click Apps.
Click EOS and open the Battery item.
Select Unrestricted.
Remove EOS from the apps set to sleep
Open Settings.
Go to Device care and battery > Battery > Background usage limits.
Turn off the Put unused apps to sleep switch.
Click Sleeping apps.
In the top right, after selecting the three dots, click Remove.
If you find the EOS app in the list of apps, select it and press Remove.
Cancel automatic optimization
Open Settings.
Select Device care and battery.
In the top right click the three dots and select the Automation link.
Turn off the Daily automatic optimization switch to deactivate it.
Turn off the Adaptive battery feature
Open Settings.
Go to Device care and battery > Battery > More battery settings.
Turn off the Adaptive battery feature.
Disable switching to mobile data
Go to Settings > Wi-Fi > Connections.
In the top right click the three dots.
Turn off the Switch to mobile data switch.
Turn off power saving mode
Go to Settings > Device care and battery > Battery.
Check that power saving mode is turned off.
Click Power saving mode and turn off Limit apps and home screen.
Disable battery usage optimization
Open Settings on your phone.
Click Apps.
Click EOS and open the Battery link.
Select Optimize battery usage.
Switch to All.
Turn off the switch for the EOS app to turn off battery optimization.
Remove EOS from the apps set to sleep
Open Settings.
Go to Device care and battery > Battery > Background usage limits.
Turn off the Put unused apps to sleep switch.
Click Sleeping apps.
In the top right, after selecting the three dots, click Remove.
If you find the EOS app in the list of apps, select it and press Remove.
Cancel automatic optimization
Open Settings.
Select Device care and battery.
In the top right click the three dots and select the Automation link.
Turn off the Daily automatic optimization switch to deactivate it.
Turn off the Adaptive battery feature
Open Settings.
Go to Device care and battery > Battery > More battery settings.
Turn off the Adaptive battery feature.
Disable battery usage optimization.
Open Settings on your phone.
Click Apps.
Click EOS and open the Battery link.
Select Allow background activity.
Switch to Optimize battery usage > Apps not optimized > All.
Turn off the switch for the EOS app to turn off battery optimization.
Remove EOS from the apps set to sleep
Open Settings.
Go to Device care > Battery > App power management.
Turn off the Put unused apps to sleep switch.
Deactivate the Suggest unused apps for sleep switch.
Click Sleeping apps.
If you find the EOS app in the list of apps, select it and press Remove.
Cancel automatic optimization
Open Settings.
Select Device care.
In the top right click the three dots and select the Advanced link.
Turn off the Automatic optimization switch to deactivate it.
Turn off the Adaptive battery feature
Open Settings.
Go to Device care > Battery > App power management.
Turn off the Adaptive battery feature.
Go to Settings > Device care > Battery > three dots in the top right.
Turn off all switches in the App power management section, except the Notifications switch.
Click Sleeping apps and remove the EOS app if it is there – click the bin icon, select EOS and confirm with the remove option.
In the Performance optimization settings section, set the Optimize settings switch to off.
Go to Settings > Device care > Battery > Power saving mode and turn off power saving mode.
Go to Settings > Device care > Battery > Advanced settings and turn off the App power monitor switch.
Go to Settings > Device care > Battery > Battery usage > Optimize battery usage, select the All option in the drop-down menu and set the switch for the EOS app to off.
Go to Settings > Connections > Wi-Fi > Advanced and set Keep Wi-Fi on during sleep to Always.
Go to Settings > Apps > EOS > Mobile data and turn on the Allow background data usage switch.
