---
title: "Order statuses"
description: "Order statuses are used to manage the life cycle of an order in the Store module. Using statuses you determine which phase the order is in, what information the customer sees and whether (and when) e-mail notifications should be sent to them. Thanks to statuses you have an overview of order processing and can automatically inform customers about its progress."
url: https://help.eos.cz/en/articles/201-order-statuses
collection: "Store"
updated: 2026-08-19
language: en
alternates: [cs, sk, pl, sl]
---

# Order statuses

Order statuses are used to manage the life cycle of an order in the Store module. Using statuses you determine which phase the order is in, what information the customer sees and whether (and when) e-mail notifications should be sent to them. Thanks to statuses you have an overview of order processing and can automatically inform customers about its progress.

Order statuses are a key tool for clear store management and professional communication with customers. We recommend adapting them to your real order handling process.

## **Module location**

**Management > Settings > Order statuses**

## **What order statuses are for**

Order statuses allow you to:

-   track the progress of an order from creation to completion or cancellation,
    
-   show customers the current status of the order,
    
-   set the texts and instructions the customer will see in the order detail,
    
-   control the sending of e-mail notifications when the status changes,
    
-   distinguish individual statuses by colour for a better overview,
    
-   filter orders
    

## **Default order statuses**

The EOS platform has basic default statuses preset:

-   **New**
    
-   **To be sent**
    
-   **In preparation**
    
-   **Completed**
    
-   **Cancelled**
    

You can use these statuses without any further configuration, or edit the name, notification/e-mail sending or colours according to your needs. They cannot be deleted. You can create any number of additional statuses.

## **Creating and editing an order status**

You create a new status by clicking the **Add new record** or**+** button in the top right.

When creating or editing a status you set:

-   **Name**
    
    The internal status name used in Management.
    
-   **Public name**
    
    The name shown to customers.
    
-   **Status meaning**
    
    Determines the behaviour logic of the status (e.g. open, completed, cancelled).
    
-   **Description**
    
    Text visible to customers in the order detail.
    
-   **Notification**
    
    Setting whether changing the status to this one sends a notification/e-mail to the customer
    
-   **Instructions**
    
    Detailed instructions for the customer, shown in the order detail and which can be part of the e-mail notification.
    
-   **Colour**
    
    The colour of the status label for clear distinction in the order list.
    

## **Managing displayed columns**

In the order status overview you can customize the displayed columns, for example:

-   name,
    
-   public name,
    
-   meaning,
    
-   e-mail,
    
-   note,
    
-   description,
    
-   instructions,
    
-   date of creation or last change.
    

## **Archiving and deleting statuses you created**

-   **Archiving**
    
    The status stops being actively used but remains stored in the system (e.g. for historical data).
    
-   **Deleting**
    
    Used to remove the status entirely. Recommended only for statuses that are not used in any order.
    

## **Permissions and access**

Managing product attributes requires permission for the modules:

-   **Store**
    
-   **Settings** (depending on the user’s role in the organization)
    

Only users with the corresponding permissions can create, edit or delete statuses.