---
title: "Customization"
description: "Customization allows you to add optional supplementary data to a product, which the customer fills in when ordering. Typically this is product personalization – for example a name on a jersey, jersey number, custom text, or other individual requirements. Customization also includes the option of automatically pre-filling values from member data, which speeds up the order and reduces errors."
url: https://help.eos.cz/en/articles/200-customization
collection: "Store"
updated: 2026-09-20
language: en
alternates: [cs, sk, pl, sl]
---

# Customization

Customization allows you to add optional supplementary data to a product, which the customer fills in when ordering. Typically this is product personalization – for example a name on a jersey, jersey number, custom text, or other individual requirements. Customization also includes the option of automatically pre-filling values from member data, which speeds up the order and reduces errors.

## **Module location**

**Management > Settings > Store > Customizations**

Here you manage all available customizations, which can then be assigned to specific products.

## **What customization is for**

Customization is used if:

-   you sell **personalized products** (e.g. jerseys, clothing, equipment),
    
-   you want to require the customer to **provide specific information**,
    
-   you need to transfer data from the member profile directly into the order,
    
-   you want clearly structured and well-arranged variants of product modifications.
    

Customization can be:

-   included in the product price,
    
-   charged for (set directly for the product).
    

## **Customization overview**

The main screen shows a list of all created customizations.

For each customization you see:

-   the customization name,
    
-   the public name (shown in the store),
    
-   the description,
    
-   the data source (if you want to take information from the member’s pre-filled information - e.g. full name)
    
-   products (how many products have the given customization)
    

The customization list allows:

-   searching by name,
    
-   working with actions for individual customizations:
    
    -   **Edit** – opens the form for editing the data,
        
    -   **Change history** – shows an overview of the changes made
        
        -   when the customization was created,
            
        -   who made the changes and when,
            
        -   what changes were made.
            
    -   **Archive** – hides the customization from the active list,
        
    -   **Delete** – permanently removes the customization.
        

## **Creating a new customization**

You create a new customization by clicking the **Add new record** or**+** button in the top right.

When creating or editing a customization you set:

### **Basic information**

**Name**

Mandatory, the internal label (e.g. “Jersey number”).

**Public name**

Shown to the customer.

**Description**

Supplementary information on the product detail (optional).

## **Pre-filling from member data**

A strong feature of customization is the **automatic pre-filling of values** from the member’s profile.

-   Choose the **Entity** (e.g. Member).
    
-   Select the **Value** (e.g. surname, jersey number and so on).
    
-   Optionally set a data **transformation** (if available).
    

Thanks to this:

-   the customer does not have to enter the data again,
    
-   the risk of typos is minimized,
    
-   the order is faster and more convenient.
    

## **Using customization for products**

The customization itself is **not sold** – it is always:

-   assigned to a specific product,
    
-   shown to the customer when ordering,
    
-   saved as part of the order for further processing.
    

One customization can be used for several products.

## **Permissions and access**

Managing product customizations requires permission for the modules:

-   **Store**
    
-   **Settings** (depending on the user’s role in the organization)
    

Only users with the corresponding permissions can create, edit or delete customizations.

Regular members only fill in customizations when ordering products where you offer it; they have no access to their management or configuration.

## **Recommendations from practice**

-   Keep customization names **unambiguous and understandable**.
    
-   Where possible, use **pre-filling from member data**.
    
-   Do not use customizations where an ordinary product attribute is enough.
    
-   Archive old customizations instead of deleting them – because of order history.