--- title: "Working with orders" description: "The All ordered products tab is used to manage all orders created within the store. Besides an overview, items can be edited and statuses, delivery and payments changed. It provides an overview of customers, ordered products and change history." url: https://help.eos.cz/en/articles/195-working-with-orders collection: "Store" updated: 2026-09-21 language: en alternates: [cs, sk, pl, sl] --- # Working with orders The All ordered products tab is used to manage all orders created within the store. Besides an overview, items can be edited and statuses, delivery and payments changed. It provides an overview of customers, ordered products and change history. ## **Module location** **Management > Store > All ordered products** ## **Order overview** On the main screen you see a list of all orders. In the list you can: - search by customer name and order number - filter - total - date created - order - status - delivery method - payment method - customize the displayed columns to your preference - order no., - date, - customer (a member has either a photo or their initials, an external customer is distinguished by having a symbol instead), - quantity, - item, - total, - status, - payment method, - delivery method, - note, - price/unit, - customization, - customization - price - date created, - supplier, - image, - last change, - stock - export the configured view to XLS or CSV - click through to the order detail - click through to the member detail (if the order was placed by a member) - click through to the product detail - click through to the payment detail (if it is not paid in cash and the payment is linked to a payment group in EOS) - display the change history ## Order detail By clicking the order number you get to the order detail, where you see all the important information and can work with the order, for example change statuses, add goods and so on. Right below the order number you will find Whole organization/name of the organizational unit, the customer’s name, the total amount and the order status. In the detail you will also find three tabs: Products, Information and Change history. ### **Products tab** Shows a list of all items in the order. For each item you see: - image - product name, - variant (if it exists), - price per unit, - customization (if it is allowed for the given product variant) - quantity, - total price of the item, - link to stock = how many units are still in stock In the right part of the screen there is a clear table with information about the order status, the customer, the delivery and payment method and the date created. You can click and change: - Status - you see the current status and can select a new one from the list of predefined statuses - customer - if the customer is a member, the member detail is shown to you - total amount - if the payment method is linked to a payment group in EOS, you see the payment detail, - delivery and payment - the delivery method and payment method can be changed. CAUTION: the change may affect the final amount! In this part you can: - **add a new product to the order** \- a product can be added to the order later as well. Either the Add new record action, or + in the top right. - **edit an existing item** (quantity, price), - **remove an item from the order**, - display the **change history of the item**. When adding a product you select: - product, - variant (if there is one), - quantity, - price per unit (can be edited manually) The total price of the order is recalculated automatically. ### **Information tab** Contains a summary of the customer and order details. #### **Customer details** - first and last name, - phone, - e-mail, - address, - customer comment, - internal note, - member - if the order was created by a member, the link to the specific member in the database is visible here. ### Change history tab Here you will find all the changes that happened in the order - above all what action took place and when. The history serves for retrospective checking and auditing of changes. ## Other actions You will find them under the **More button.** ### **Changing the order status** The order status can be changed manually using the **Change order status** action. When changing the status you select a new status (e.g. In preparation, Completed, Cancelled). Every change is saved in the order history. Changing the status: - does not automatically change the content of the order, - serves to track the progress of processing, - can be used for internal processes or notifications. - the specific statuses are set in Settings - Order statuses ### Assigning an order to a member The member on an order can be swapped. ### **Changing delivery and payment** For an order you can subsequently edit: - the delivery method, - the payment method. When changing, a warning is shown that the change may affect the **total price of the order** (e.g. a change in the price of delivery or payment). ### Sending a notification about a status change The option to send a notification to the customer if it is not sent automatically with the status change or needs to be repeated later. ## **Link to stock** Changes in stock: - availability is checked when adding or editing items, - the current stock status is visible for items, - changes in orders can affect stock movements. Details about stock are described in a separate article. ## Order overview on the main page In the top bar of the order overview on the main page of the Store module, orders are divided by status, for example New, In preparation, Completed, Cancelled, always with the number of orders in that status. At the same time the same information is visible as on the All ordered products tab (see above) and the same actions can be performed with them. ## **Permissions and access** Working with orders requires permission for the modules: - **Store** - **Members** (for the link to members) - **Settings** (depending on your role in the organization)