Support

Event cancellation reasons

There are various reasons for cancelling events. In these settings you can define those reasons yourself for a better overview. Once you have cancellation reasons created, the platform will always ask for a reason when an event is cancelled.

Module location

You can access the module in Management > Settings > Events > Event cancellation reasons.

Creating a new event cancellation reason

  • In the top right corner of the screen, click the button with the “+” icon.

  • In the dialog that appears, enter the Name of the new event cancellation reason.

  • Set the Note field, which the user may – or must – fill in when cancelling an event and selecting the given cancellation reason:

    • None: The Note field will not be shown at all.

    • Optional: The note will be optional to fill in – it will not be mandatory.

    • Mandatory: The note will be mandatory to fill in.

  • And then press the OK button to create the event cancellation reason.

Managing event cancellation reasons

  • Sorting: You can sort event cancellation reasons in the list using drag-and-drop. Grab the left edge of the row with the reason and move it to the desired place in the table.

  • Editing and deleting: Reason records can be edited or deleted at any time if the member has permission to do so. A deleted reason is unassigned from all cancelled events where it was stated.

Permissions and access

Managing event cancellation reasons requires write permission in the Settings and Events modules.

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